Support & Contact

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Channels

The in-app contact form on /pro (POST /api/leads/v1/submit-contact) is Turnstile-protected and intended for humans in a browser; agents should use email instead.

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Response expectations

• Free / Pro / API — best-effort support via email, GitHub, and Discord. No formal SLA.
• Enterprise — dedicated support with committed response times, agreed per contract.

When writing about an API issue, include your key prefix (never the full key), the endpoint, and any request IDs or X-RateLimit-* header values you received.

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Before you write in

• Is it an outage? Check status.worldmonitor.app and the public health probe GET /api/health?compact=1.
• Find, create, or replace a wm_ key — follow Find or replace your license / API key. Full keys are shown only once and cannot be recovered; revoke a lost key and create a replacement.
• Key rotation / limit increases — Authentication & Usage, Rate Limits, or email support.
• Billing self-serve — invoices, cancel, and renew live in the customer portal at worldmonitor.app/pro.

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Related

• Plans & Pricing
• Accounts & Sign-up